Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann

ISBN 10: 0071388885 / ISBN 13: 9780071388887

Published by McGraw-Hill, 2002

About this Item

In shrink wrap. Looks like an interesting title!

Seller Inventory # Q-0071388885

Bibliographic Details

• Title: Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
• Publisher: McGraw-Hill
• Publication Date: 2002
• Language: English
• ISBN 10: 0071388885
• ISBN 13: 9780071388887
• Binding: paperback
• Condition: New
• Weight: 20 ounces

About this title

Synopsis

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

About the Author

Malcolm Carlaw is president, Peggy Carlaw is vice president, Vasudha K. Deming is instructional designer, and Kurt Friedmann is director of business development at Impact Learning Systems, a training and consulting firm.