Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
Language: English
Published by McGraw-Hill, 2002
- Softcover
- New
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.BennettBooksLtd
AbeBooks seller since April 17, 2008
Condition: New
US$ 79.97
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # Q-0071388885
- Title
- Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
- Author
- Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
- Publisher
- McGraw-Hill
- Publication year
- 2002
- Condition
- New
- Binding
- paperback
- Language
- English
- ISBN 10
- 0071388885
- ISBN 13
- 9780071388887
- Item weight
- 20 ounces
- Dimensions
- 7x0x9
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
"Synopsis" may belong to another edition of this title.
About the Author
Malcolm Carlaw is president, Peggy Carlaw is vice president, Vasudha K. Deming is instructional designer, and Kurt Friedmann is director of business development at Impact Learning Systems, a training and consulting firm.
"About the title" may belong to another edition of this title.
BennettBooksLtd
Los Angeles, CA, U.S.A.
AbeBooks seller since April 17, 2008
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BennettBooksLtd
CA, U.S.A.
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