Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
Language: English
Published by McGraw-Hill, 2002
- Softcover
- Used
Seller: Goodwill Books, Hillsboro, OR, U.S.A.Goodwill Books
AbeBooks seller since August 25, 2000
Condition: Used - Fair
US$ 3.89
Quantity: 1 available
Add to basketItem description from seller
Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.
Seller Inventory # GICWV.0071388885.A
- Title
- Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
- Author
- Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
- Publisher
- McGraw-Hill
- Publication year
- 2002
- Condition
- acceptable
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0071388885
- ISBN 13
- 9780071388887
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
"Synopsis" may belong to another edition of this title.
About the Author
Malcolm Carlaw is president, Peggy Carlaw is vice president, Vasudha K. Deming is instructional designer, and Kurt Friedmann is director of business development at Impact Learning Systems, a training and consulting firm.
"About the title" may belong to another edition of this title.
Goodwill Books
Hillsboro, OR, U.S.A.
AbeBooks seller since August 25, 2000
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
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| First item | US$ 3.99 | US$ 7.00 |
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We are a division of Goodwill Industries of the Columbia Willamette, headquartered in Portland, Oregon, U.S.A. When you buy from Goodwill Books not only will you feel happy about the money you save, you'll feel good knowing your purchase helps Goodwill provide vocational opportunities to people with barriers to employment. For more information please visit our website: www.goodwillbooks.com
Specialty
Fiction, Americana/History, Religion/Spirituality, Children's books, Text books, Art/Humanities, Signed Books, Self-Help, Pacific NorthwestSeller's business information
Goodwill Books
2920 SE Century Blvd
Hillsboro, OR U.S.A. 97123
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All books subject to prior sale. Books shipped via USPS Media Mail or Priority Mail. Extra postage required for heavy books and sets unless otherwise noted. Payment in U.S. dollars via VISA/MASTERCARD/DISCOVER. Sorry, we do not accept checks or money orders. Purchases may be returned within 14 days of receipt for refund; refund will be initiated upon receipt of returned book.
Goodwill Books
2920 SE Century Blvd
Hillsboro, OR 97123
gicwbook@gicw.org
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