Title: Managing Organizational Change (RLE: Organizations): Human Factors and Automation
Publisher: Taylor & Francis
Publication Date: 2013
Language: English
ISBN 10: 0415823269
ISBN 13: 9780415823265
Binding: Hardcover
Condition: Brand New
Weight: 0.49 kilograms

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Synopsis

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

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Multivolume collection by leading authors in the field

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