Risk elimination. Risk management. Risk mitigation. These terms are an increasingly important part of the lexicon of executive-level management as they strive to succeed in a business environment having global competition, geographically diverse suppliers, and new technologies. In this new, globally expansive marketplace, more than 50 percent of value creation is achieved outside of an organization's walls, or, in other words, through their suppliers. This, too, is where the majority of product realization risk lies.
This book defines what risk-based thinking is and how to apply it from the perspective of helping manage organizational risk through the supplier audit process. It provides a detailed and useful discussion of the practical application of risk-based supplier auditing principles. It can be a primer for those new to the profession of supplier auditing, and it also shares tips and best practices that would benefit experienced auditors as well.
The first section explores supplier management, supplier auditing, and the supplier audit process. The second section discusses the skills, both traditional and nontraditional, needed to ensure a successful supplier audit. Relevant aspects of ASQ's Certified Quality Auditor (CQA) and Certified Supplier Quality Professional (CSQP) Bodies of Knowledge are discussed in detail.
The author's friends and colleagues from around the globe shared their own stories in Case in Point vignettes interspersed throughout the book, providing first-hand case studies from, among others, the medical device, logistics, automotive, and aerospace industries.
Lance B. Coleman is a quality professional with over 20 years of leadership experience in the areas of quality engineering, lean implementation, quality, and risk management in the medical device, aerospace, and other regulated industries. He has a degree in electrical engineering technology from the Southern Polytechnical University in Marietta, GA and is an ASQ Senior Member and Certified Quality Engineer (CQE), Quality Auditor (CQA), Biomedical Auditor (CBA), and Six Sigma Green Belt (CSSGB). He is also an Exemplar Global Principal QMS Auditor. Lance is the author of two previous books, Advanced Quality Auditing: An Auditor's Review of Risk Management, Lean Improvement and Data Analysis (Quality Press 2015) and The Customer Driven Organization: Employing the Kano Model (Productivity Press 2014), as well as many articles on quality, lean implementation, and risk management. He is the 2018 ASQ Lean Enterprise Division Chair and 2016-2018 TAG 302 Chair. Lance is also an instructor for the ASQ Certified Quality Auditor Preparatory course. He has presented, trained, and consulted throughout the United States and abroad.
