Managing Public Services. Competition and Decentralization

Designed to help managers in all public sector services to fund their organizations to the greater benefit of their users, this book draws extensively from the authors' experience and research into nine public sector organizations in the UK.

Norman Flynn was the Director of the Centre for Financial and Management Studies, SOAS, University of London. He was previously been Chair Professor of Public Sector Management at City University of Hong Kong and held academic posts at London School of Economics, London Business School and the University of Birmingham. He has written about public sector management in the United Kingdom, Europe and Asia, public sector reform in developing countries and about the relationship between business government and society in Asia. Recent books include "Public Sector Reform: An Introduction (European Commission);" Public Sector Management (Sage, London); The Market and Social Policy in China "(edited with Linda Wong) "(Palgrave Macmillan)"; Miracle to Meltdown in Asia: Business, Government and Society (Oxford University Press) (last two both translated in Chinese)", and (with Franz Strehl) Public Sector Management in Europe (Pearson)". Further publications are listed on his website: www.normanflynn.me.uk He has training experience in Slovenia, China, Kenya, South Africa, the United Kingdom, Ukraine, Georgia, Sweden, Norway, Finland and Scotland.

Charles Hampden-Turner is Associate Fellow at the Institute of Marketing in the School of Engineering at the University of Cambridge and Visiting Professor at Nanyang Technological University. He is also co-founder and Director of Research and Development at the Trompenaars-Hampden-Turner Group, Amsterdam. Professor Hampden-Turner has been the recipient of many awards and is the author of eighteen books, including best-sellers such as Riding the Waves of Culture (1993) and The Seven Cultures of Capitalism (1993), both co-authored with Fons Trompenaars.