Managing Quality in Higher Education

Quality management is an important aspect in all kinds of businesses – manufacturing or service. Idea generation plays a pivotal role in managing quality in organizations. It is the new and innovative ideas which can help corporations to survive in the turbulent business environment. Research in group dynamics has shown that more ideas are generated by individuals working alone but in a group environment than the individuals engaged in a formal group discussion. In Nominal Group Technique (NGT), individuals work alone but in a group setting. This book shows how NGT can be applied to generate large number of ideas to solve quality related problems specifically in Malaysian higher education setting. The book also discusses the details of NGT working procedure and explores the areas of its further applications.

Rafikul Islam obtained his Ph.D.degree in Operations Research from Indian Institute of Technology, Kharagpur in 1996. Presently he is working as a Professor at the Department of Business Administration, International Islamic University Malaysia. His areas of research are Multiple Criteria Decision Making, Operations and Quality Management.