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Bibliographic Details

Title: Managing Quality in the Service Sector
Publisher: Kogan Page
Publication Date: 1996
Language: English
ISBN 10: 0749419547
ISBN 13: 9780749419547
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: Shelf-worn

About this title

Synopsis

This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.

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