Compares American and Japanese quality management, pinpoints weaknesses in American production, and argues for a more sophisticated understanding of quality which can improve the competitive position of U.S. companies

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David A. Garvin teaches at the Harvard Business School and is a two-time winner of the annual McKinsey Award for the best Harvard Business Review article. He lectures widely on the management of quality to managers in both the private and public sectors.

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Managing Quality: The Strategic and Competitive Edge Garvin, David A.

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