This book presents a socio-technical view of strategic information systems issues such as enterprise systems implementation and management, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studies documenting experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from Asia-Pacific countries such as Australia, India, Singapore, and South Korea.The book provides regional (Asia-Pacific) coverage highlighting empirical case studies -- involving both private and public organizations -- of strategic information systems practices covering both the developed and developing economies. These in-depth, well-written case materials will be helpful to organizations and government agencies planning to implement enterprise systems and e-government initiatives. These cases can also be beneficial to classroom teaching and discussions.
Pan Shan Ling is the coordinator of the Knowledge Management Laboratory in the Department of Information Systems of the School of Computing at the National University of Singapore. He received his MBA degree (1993) from the University of Texas (UTSA), MA degree (1996) from the University of London (SOAS), and PhD degree (2000) in Industrial and Business Studies (Operational Research and Systems) from the University of Warwick.
Dr Pan’s primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on organizational issues such as work practices, culture, structures, decision-making, change, and strategy implementation, which often require qualitative research methods. Specifically, he is interested in understanding the complex issues related to the adoption, implementation and use of enterprise systems within organizations.
His research work are published/forthcoming in IEEE Transaction on Engineering Management (IEEE TOEM); Journal of the American Society for Information Systems and Technology (JASIST); IEEE Transactions on Systems, Man, and Cybernetics (IEEE SMC); IEEE Transactions on Information Technology in Biomedicine (IEEE T-ITB); Journal of Academy of Marketing Studies (JAMS); Communications of ACM (CACM); Information and Organization (I&O); Journal of Strategic Information Systems (JSIS); Journal of Organizational Computing and Electronic Commerce (JOCEC); European Journal of Information Systems (EJIS); Decision Support Systems (DSS); Journal of Operational Society (JORS); International Journal of Enterprise Information Systems (IJEIS); Journal of Information and Knowledge Management (JIKM); and Journal of Knowledge Management.
Dr Pan is on the editorial board of the Journal of Logistics and Information Management, International Journal of Cases in Electronic Commerce, and International Journal of Enterprise Information Systems.
