Managing Under Austerity, Delivering Under Pressure: Performance and Productivity in Public Service (Australia and New Zealand School of Government (ANZSOG))

Wanna, John; Lee, Hsu-Ann; Yates, Sophie

ISBN 10: 1925022668 / ISBN 13: 9781925022667

Published by ANU Press, 2016

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Bibliographic Details

• Title: Managing Under Austerity, Delivering Under Pressure: Performance and Productivity in Public Service (Australia and New Zealand School of Government (ANZSOG))
• Publisher: ANU Press
• Publication Date: 2016
• Language: English
• ISBN 10: 1925022668
• ISBN 13: 9781925022667
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Contemporary public managers find themselves under pressure on many fronts. Coming off a sustained period of growth in their funding and some complacency about their performance, they now face an environment of ferocious competitiveness abroad and austerity at home. Public managers across Australia and New Zealand are finding themselves wrestling with expenditure reduction, a smaller public sector overall, sustained demands for productivity improvement, and the imperative to think differently about the optimal distribution of responsibilities between states, markets and citizens. Given ever-shrinking resources, in terms of staffing, budgets and time, how can public managers and public services become more productive, more outcome-driven and more agile? How can we achieve better alignment between ever-growing citizen expectations and the realities of constrained service provision? What can we learn from the best combination of innovation and austerity already being delivered in other countries and sectors, including harnessing the grounded wisdom of frontline service delivery practitioners? This book focuses on practical ways public managers at home and abroad are dealing with these shared dilemmas. It brings together renowned scholars in the fields of public sector productivity, performance management, ‘frugal innovation’ and budget stringency, with leading international and Australasian practitioners sharing their successes and challenges.