Managing the Unexpected: Resilient Performance in an Age of Uncertainty

Weick, Karl E.; Sutcliffe, Kathleen M.

ISBN 10: 0787996491 / ISBN 13: 9780787996499

Published by Jossey-Bass, 2007

About this Item

This copy has clearly been enjoyedâ expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Seller Inventory # DBV.0787996491.A

Bibliographic Details

• Title: Managing the Unexpected: Resilient Performance in an Age of Uncertainty
• Publisher: Jossey-Bass
• Publication Date: 2007
• Language: English
• ISBN 10: 0787996491
• ISBN 13: 9780787996499
• Binding: Hardcover
• Edition: 2nd Edition
• Condition: acceptable

About this title

Synopsis

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change?

Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.

About the Author

The Authors

Karl E. Weick is the Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology at the Ross School of Business at the University of Michigan. His book The Social Psychology of Organizing was designated by Jim Collins in Inc. magazine as one of the nine best business books ever written.

Kathleen M. Sutcliffe is associate dean and the Gilbert and Ruth Whitaker Professor of Business Administration at the Ross School of Business at the University of Michigan.