Managing Using the Diamond Principle: Innovating to Effect Organizational Process Improvement

Change is inevitable, but, poorly handled, can spell disaster. A bold new vision for imple­mentation of new strategies and processes call for an understanding of what is to be changed, based on The Diamond Principle. The Diamond Principle, briefly, is that the people who actually do the work in question need to be consulted before the work is changed, or a new pro­cess is implemented. There is a knowledge diamond in most organizations that will show you where to get the information you need for success in change management. This book will show where to look for the information, how to get it when you find it, and how to implement changes with a view toward success. Written in a conversational style that is easy to follow, examples both good and bad are analyzed to determine what did and did not work, and how implementation of the principles in this book were used to effectuate better performance (or not used, to ruin performance).

Mark W. Johnson has received the certificate in supervisory management designation, and is or has been a certified public manager, certified internal controls auditor, and certified government financial manager. He received the George C. Askew award in 2004, an annual award given by each state's society of certified public managers for the best CPM project. His project was for a 360-degree feedback system for public agency managers. He also and has degrees in accounting and law. Mark is the author of Mississippi State Boards Handbook, as well as two books of fiction. He has served on several boards, including more than 20 years on the board of his credit union.