Managing Web Service Quality: Measuring Outcomes and Effectiveness

Web services are increasingly important in information technology with the expansive growth of the Internet. As services proliferate in domains ranging from e-commerce to digital government, the need for tools and methods to measure and guide the achievement of quality outcomes is critical for organizations. Managing Web Service Quality: Measuring Outcomes and Effectiveness focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative collection provides academicians, researchers, and practitioners with the most advanced research in the field.

Khaled Khan is a senior lecturer in the School of Computing and Information Technology at the University of Western Sydney, Australia. He taught computer science the last fifteen years at various universities in Asia, Europe, Africa and Australia. His research interests include software components, software architecture, software maintenance, and software metrics. Khaled has extensively published papers in high quality research forums in the areas of software maintenance, software components and security. He received a BS and an MS in computer science and informatics from the University of Trondheim, Norway. He also holds another bachelors degree from the University of Dhaka, Bangladesh. He is currently Head of Program for Master of Computing at the University of Western Sydney.