Managing Workplace Negativity

Topchik, Gary S.

ISBN 10: 0814405827 / ISBN 13: 9780814405826

Published by Amacom Books (edition 1), 2001

About this Item

With dust jacket. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Seller Inventory # 0814405827-7-1-13_29

Bibliographic Details

• Title: Managing Workplace Negativity
• Publisher: Amacom Books (edition 1)
• Publication Date: 2001
• Language: English
• ISBN 10: 0814405827
• ISBN 13: 9780814405826
• Binding: Hardcover
• Edition: 1.
• Condition: Fair
• Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization. The diagnosis: workplace negativity. The cure: MANAGING WORKPLACE NEGATIVITY.

Workplace negativity may seem like an intangible problem--but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose $3 billion a year to the effects of negative attitudes and behaviors at work.

MANAGING WORKPLACE NEGATIVITY gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers:

* Identify the 14 types of negative individuals, from the "not-my-jobber" to the "rumor monger" * Confront their own negativity * Recognize negativity "trigger points" * Overcome entrenched, ongoing negativity * Deal with group or company-wide negativity problems * Create a positive environment that enhances morale and productivity.

About the Author

Gary S. Topchik (Los Angeles, CA) is the managing partner of SilverStar Enterprises Inc., a consulting firm specializing in management development, organizational change, team building, and executive coaching.