Mapping Methods 2: Step-by-step guide Experience Maps Journey Maps Service Blueprints Affinity Diagrams Empathy Maps Business Model Canvas

Curedale, Robert

ISBN 10: 1940805376 / ISBN 13: 9781940805375

Published by Design Community College Inc., 2018

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Seller Inventory # I-9781940805375

Bibliographic Details

Title: Mapping Methods 2: Step-by-step guide ...

Publisher: Design Community College Inc.

Publication Date: 2018

Binding: Soft cover

Condition: New

About this title

Synopsis:

In this book are described the most powerful tools available to craft a superior experience for your customers and end users.These powerful and flexible methods are collectively known as design mapping methods. They can be used to optimize the design of goods, services, architecture, spaces and interactions and to plan business strategy. The service sector makes up nearly 70% of most western economies, yet many people are often frustrated by...

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