Title: Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement
Publisher: ServiceQuest
Publication Date: 2023
Language: English
ISBN 10: 0990626032
ISBN 13: 9780990626039
Binding: Soft cover
Condition: New

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Synopsis

The Ultimate Guide to Measuring and Improving Customer Service Performance. This tool will help you to measure and improve your contact center's performance. You will also be able to improve your benchmarking results by comparing with other contact centers and know when you have made accurate and valid comparisons.

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