Building on the strengths of the previous bestselling fourth edition, Mastering Human Relations, Fifth Edition, offers students a clear, comprehensive guide to the principles of interpersonal communications based on sound psychological theory and research. The content contained will help to promote self-insight, healthy emotional development, and productive human relations both in personal and professional lives.

This fifth edition includes an exciting new chapter entitled: “Morals, Manners, and Attitude Adjustments for Effective Human Relations.” Students will learn how matters of character, ethics, and social etiquette are all essential to getting along with others and functioning in a professional and responsible way. Chapters Two and Three have also been combined to produce a more effective treatment of psychological type and its impact on communication dynamics. Other elements of the book have been updated to present a fresh new look, one which will surely interest and engage your students!

About the Author

Dr. Anthony Falikowski, better known to his students as Tony, is an internationally published author and professor at Sheridan College Institute of Technology and Advanced Learning in Oakville, Ontario. A graduate of the University of Toronto, he has taught courses in psychology, philosophy, and human relations for over three decades. Tony is Reality Therapy Certified, a certified philosophical practitioner, and a qualified MBTI personality type analyst, having conducted behavioural training and development workshops for schools and organizations in both Canada and the United States. In addition to also holding a certificate in Enneagram Psychology studies from Loyola University in Chicago, he has been listed in Who’s Who in the Humanities and in Profiles in Business and Management: An International Directory of Scholars and Their Research, published by the Harvard Business School. For fun, Tony enjoys biking, hockey, travelling, music, the outdoors, playing guitar, watching comedy shows, and dining out with family.

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