Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

Swenson, Keith D.

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ISBN 10: 0929652126 ISBN 13: 9780929652122
Published by Meghan Kiffer Pr, 2010
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Synopsis:

The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality.
There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic: 
    Advancing to support more knowledge work is the goal of many organizations, 
    thus there is a new groundswell of activity around unstructured processes. 
      - Jim Sinur, VP of Research, Gartner
    I think a sea change is coming in the process world. 
      -Connie Moore, Research Vice President, Forrester 
The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. 
For executives and managers of knowledge workers, "Mastering the Unpredictable" will: 

  • Explain the need and why previous technological approaches don't meet the need 
  • Explain the current technology gap, and the new technology that can close the gap 
  • Lay out the options that can increase the efficiency and effectiveness of their organizations 
  • Equip them to best take advantage of this evolving trend

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Bibliographic Details

Title: Mastering the Unpredictable: How Adaptive ...
Publisher: Meghan Kiffer Pr
Publication Date: 2010
Binding: Soft cover
Condition: Very Good

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Swenson, Keith D.
Published by Meghan Kiffer Pr, 2010
ISBN 10: 0929652126 ISBN 13: 9780929652122
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Swenson, Keith D.
Published by Meghan Kiffer Pr, 2010
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Keith D. Swenson
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Paperback. Condition: Good. First Edition. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Seller Inventory # 0929652126-11-1

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Swenson, Keith - foreword by Connie Moore
Published by meghan-Kiffer Press 2010, 2010
ISBN 10: 0929652126 ISBN 13: 9780929652122
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Condition: Very Good. 8vo. Softcover. 337pp. Very good. Mastering the Unpredictable is a book of readings and the contributors include many people who have been involved in the OMG effort. As with any book of this type, some chapters are better than others. Chapters 5, 6 and 7 form the heart of the book and should be read by anyone interested in the future of BPMS and process automation. Seller Inventory # 59597

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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9780929652122. Seller Inventory # 4322764

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