All That Matters About Quality I Learned in Joe's Garage: High Quality Made Simple

Quality drives everything else. If you can't do something right the first time, every time, and do it rapidly, you won't succeed. In meeting commitments, improving productivity, reducing costs, acquiring customers, being profitable - simply surviving against brutal global competition. Quality is not mysterious.
All That Matters About Quality I Learned In Joe's Garage explains clearly how to efficiently attain high quality in all aspects of providing a product or service. The book introduces a new quality strategy that unites and simplifies essential elements of diverse approaches (Six Sigma, ISO 9000, TQM, others) in a seamless system explained without jargon. It spans the complete life cycle of a product or service, from initial concept through customer acquisition and use to eventual obsolescence and safe disposal.
Books in the Joe's Garage series are used worldwide by thousands of organizations, large and small, to improve profitability, performance, and employee satisfaction. They have been endorsed by countless business leaders, educators, and publications. A typical comment comes from Bill Jasper, C.E.O. of world-renowned Dolby Laboratories: All That Matters About Quality I Learned In Joe s Garage is informative and easy to read. Quality Progress, journal of the American Society for Quality, says: the book is a story that says it all, providing great insight...one of the best general quality manufacturing books...the essence of just in time and total quality management manufacturing practices...suitable for shop floor or boardroom analysis...both novice and seasoned quality practitioners will find this book useful.
All That Matters About Quality I Learned In Joe's Garage clearly illustrates the contribution of high quality to competitiveness in the 21st century. It demonstrates concepts, methods, and implementation tactics to improve quality in the short term and over the long haul. It is a classic teaching fable that can immediately improve the work quality of any organization or individual. A Discussion Guide is included.

JOE IS BACK! After his exposure to lean manufacturing during the shelf building project (described in All I Need To Know About Manufacturing I Learned In Joe's Garage), Joe is ready to tackle the issue of Quality. The key players from the first book appear in this sequel, supplemented by new individuals who bring additional insights and talents to the tasks at hand. Joe and the gang work hard to learn and implement quality tools firsthand, providing a personal demonstration of how to attain high product and service quality.