Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service
Language: English
Published by Diamin Publishing, 2022
- Softcover
- New
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
AbeBooks seller since March 25, 2015
Condition: New
US$ 39.39
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Add to basketItem description from seller
In English.
Seller Inventory # ria9798986507507_new
- Title
- Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service
- Author
- Crutcher, C William
- Publisher
- Diamin Publishing
- Publication year
- 2022
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 13
- 9798986507507
- Item weight
- 378 grams
From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields of customer service, organizational planning, and leader development to guide service providers in any industry to create customers for life. This book leaves no facet of customer service unexamined, covering topics ranging from the foundations of service to relationship building, human behavior, customer interaction, communication skills, stress management, ethics, and workplace safety. Addressing the particular challenges of service in a post-pandemic business landscape, providing real-world examples, and offering practical tools and actionable knowledge, Crutcher sets the reader up for guaranteed success in forging strong, long-lasting customer loyalty, the ultimate competitive advantage for any business. In a world where we all serve someone, this book is an essential read for anyone seeking growth both professionally and personally.
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Ria Christie Collections
Uxbridge, United Kingdom
AbeBooks seller since March 25, 2015
Shipping rates from United Kingdom to U.S.A.
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