Maximizing 'it' Value Through Operational Excellence: A Definitive Guide to Twelve Best Practices in Applications Support And Maintenance

Dr. Peter M. Thompson

ISBN 10: 1412072891 / ISBN 13: 9781412072892

Published by Trafford on Demand Pub, 2006

About this Item

182 pages. 8.90x6.80x0.40 inches. In Stock.

Seller Inventory # zk1412072891

Bibliographic Details

• Title: Maximizing 'it' Value Through Operational Excellence: A Definitive Guide to Twelve Best Practices in Applications Support And Maintenance
• Publisher: Trafford on Demand Pub
• Publication Date: 2006
• Language: English
• ISBN 10: 1412072891
• ISBN 13: 9781412072892
• Binding: Paperback
• Condition: Brand New
• Weight: 0.32 kilograms

About this title

Synopsis

Includes a reprint of the Harvard Business Review (HBR) article "IT Doesn't Matter" by Nicholas G. Carr.

About the Author

Dr. Peter Thompson is President, CEO, and founder of RIS, the Applications Support and Maintenance Company. A technology expert and successful entrepreneur, Dr. Thompson has built RIS from a sole proprietorship in 1979 to a $42-million, 500 person company with offices in the United States, Romania and across Canada today.

In addition Dr. Thompson has also written SMART Methodology: Solution Management and Request Tracking, The Only Authoritative Guide to Creating a Successful Applications Support & Maintenance Environment, and its companion guide SMART Supplement. Maximizing 'IT' Value through Operational Excellence is his 3rd publication.