The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Language: English
Published by McFarland & Company, 2007
- Softcover
- New
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
AbeBooks seller since March 25, 2015
Condition: New
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In English.
Seller Inventory # ria9780786430369_new
- Title
- The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
- Author
- Wilson, Despina Dapias; Del Tufo, Theresa; Norman, Anne E.C.
- Publisher
- McFarland & Company
- Publication year
- 2007
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0786430362
- ISBN 13
- 9780786430369
- Item weight
- 515 grams
Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.
"Synopsis" may belong to another edition of this title.
About the Author
Theresa del Tufo is a community leader, an educator, an organizational consultant, and a technical and motivational writer. She is currently the CEO and principal consultant at del Tufo Consulting, LLC. In March of 2009, Theresa was inducted into the Hall of Fame of Delaware Women by Governor Jack Markell. The award is the most prestigious recognition bestowed on Delaware women for lifetime achievement and outstanding accomplishments. She lives in Dover, Delaware.
Anne E.C. Norman is State Librarian and Director of the Delaware State Library.
"About the title" may belong to another edition of this title.
Ria Christie Collections
Uxbridge, United Kingdom
AbeBooks seller since March 25, 2015
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