Measuring the Performance of the Hollow State (Public Management and Change)

Measuring the Performance of the Hollow State is the first in-depth look at the influence of performance measurement on the effectiveness of the federal government. To do this, the authors examine the influence of the Government Performance and Results Act of 1993 (with consideration of the later Program Assessment Rating Tool of 2002) on federal performance measurement, agency performance, and program outcomes. They focus a systematic examination on five agencies in the U.S. Department of Health and Human Services―the Food and Drug Administration, the Centers for Medicare and Medicaid Services, the Health Resources and Services Administration, the National Institutes of Health, and the Indian Health Service. Besides representing a wide range of federal government organizational structures and program formats, these agencies offer a diverse array of third-party arrangements including states, native American tribes, scientists, medical schools, and commercial and nonprofit health care intermediaries and carriers.

Exploring the development of performance measures in light of widely varying program mandates, the authors look at issues that affect the quality of this measurement and particularly the influence of program performance by third parties. They consider factors such as goal conflict and ambiguity, politics, and the critical role of intergovernmental relations in federal program performance and performance measurement. Through their findings, they offer illumination to two major questions in public management today―what are the uses and limitations of performance measurement as a policy and management tool and how does performance measurement work when applied to the management of third-party government?

While scholars and students in public administration and governmental reform will find this book of particular interest, it will also be of use to anyone working in the public sector who would like to have a better understanding of performance measurement.

David G. Frederickson is a program specialist in the program planning and results center in the U. S. Department of Labor. He has taught at Indiana University, George Washington University, and American University; worked as a visiting scholar at the Congressional Budget Office; and served as a White House intern.

H. George Frederickson is the Edwin O. Stene Distinguished Professor of Public Administration at the University of Kansas. He has received the John Gaus Award, the Charles Levine Award, the Dwight Waldo Award, and the University of Kansas Irwin Youngbeng Award. In 2003-2004 he was the John G. Winant Visiting Professor of American Government at the University of Oxford and a fellow of Balliol College, Oxford. Among his publications are The Spirit of Public Administration, The Public Administration Theory Primer (coauthored with Kevin Smith), and Ethics in Public Management (coedited with Richard K. Ghere).