Measuring the ROI of Knowledge Management 2nd edition

Snowden, Dave; Garfield, Stan; Gunn, James; Hawley, Tim; Russell Christian Theological Sem, Helene

ISBN 10: 1783582685 / ISBN 13: 9781783582686

Published by Globe Law and Business Ltd, GB, 2016

About this Item

KM has been accepted as an integral practice for most organizations - however many are still, understandably, cautious of the investments they make in the current financial environment following the economic downturn.`The measurement of knowledge value is difficult. It is specific to time, context, and the perception of what it is that constitutes a knowledge asset.' - David GriffithsMeasuring the ROI of Knowledge Management 2nd edition aims to explore how leading industry experts prove the value of their KM initiatives and justify investing in them. From outlining the best methods of quantifying the return from KM, to discussing the limitations of an ROI-focused approach, this book looks to present an all-encompassing view of how to best tackle this this matter that is rife with guesswork and uncertainty.Measuring the ROI of Knowledge Management covers topics including:+ Understanding the knowledge economy + Knowledge management business case arguments + Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management + The application of Artificial Intelligence to support the value of organizational knowledge and assist the knowledge ROI + Measurement of KM projects - A practical guide for busy people + Believing in organizational progress using data and anecdotes (C6) + The case against ROI for knowledge management + Winning the war by avoiding the battles - Focusing on the I in ROI + An ecological approach to understanding impact in knowledge management practiceMeasuring the ROI of Knowledge Management brings together the sought-after advice of a wide variety of experts including Stan Garfield, Andrew Gent, David Griffiths, James Gunn, Tim Hawley, John Hovell, James Loft, Hélène Russell, and Professor Dave Snowden who provide tools, tips, pragmatic guidance and best courses of action for any organization looking to prove the value of their KM efforts.

Seller Inventory # LU-9781783582686

Bibliographic Details

• Title: Measuring the ROI of Knowledge Management 2nd edition
• Publisher: Globe Law and Business Ltd, GB
• Publication Date: 2016
• Language: English
• ISBN 10: 1783582685
• ISBN 13: 9781783582686
• Binding: Paperback
• Edition: 2nd Edition
• Condition: New

About this title

Synopsis

For organisations looking at Knowledge Management, it is no longer a question of should we? It is now, a question of ~how should we? As the global market becomes increasingly more competitive, and budgets get tighter, many organisations are treading very carefully with their investments. With knowledge resources being intangible at best, it is increasingly difficult to justify any investment in KM.