Title: Measuring organizational improvement impact: A practical guide to successfully linking organizational improvement measures (Quality improvement series)
Publisher: Practical Learning Press, A Division of Richard Chang Associates, Inc.
Publication Date: 1994
Language: English
ISBN 10: 1883553172
ISBN 13: 9781883553173
Binding: Soft cover
Condition: New

About this title

Synopsis

If your organization or work group is serious about getting better at what it does, then measuring improvement is critical to your success. This guidebook offers a proven model for measuring organizational performance improvement starting with the "big picture" organizational result areas and their related measures. These measures are then cascaded down through an alignment of work group measures and improvement efforts linked to the "big picture." So, you can assess organizational impact at every level of the organization.

About the Author

RICHARD Y. CHANG is CEO of Richard Chang Associates, Inc., a diversified performance-improvement firm headquartered in Southern California. He is an internationally recognized management consultant and author or co-author of over twenty-five books on business and personal development. He has served as a judge for the Malcolm Baldrige National Quality Award and as the chair of the board of the American Society for Training and Development. PAUL DE YOUNG is an Organizational Deevlopment Specialist at Children's Hospital of Orange County. His extensive background and areas of research include organizational measurement, organizational culture and change, total quality management, and productivity gain sharing. Paul is also an Affiliate Professor of Industrial/Organizational Psychology at United States International University, and a former consultant with Richard Chang Associates, Inc.

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