Comment Mener Les Discussions Difficiles

Douglas Stone, Bruce Patton, Sheila Heen

ISBN 10: 2020399520 / ISBN 13: 9782020399524

Published by Seuil, 2001

About this Item

Attention: Ancien support de bibliothèque, plastifié, étiquettes. Merci, votre achat aide à financer des programmes de lutte contre l'illettrisme. Seller Inventory # 7232202502043CTC12020399520

Bibliographic Details

Title: Comment Mener Les Discussions Difficiles

Publisher: Seuil

Publication Date: 2001

Binding: Soft cover

Condition: Bon

About this title

Synopsis:

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.You will-- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.