Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Martin, Karen

ISBN 10: 1439886687 / ISBN 13: 9781439886687

Published by Productivity Press, 2012

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Bibliographic Details

Title: Metrics-Based Process Mapping: Identifying ...

Publisher: Productivity Press

Publication Date: 2012

Binding: Paperback

Condition: new

Edition: 2nd Edition

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Synopsis:

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.

Building on the success of its popular predecessor, Metrics-Based Process...

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