Discover over 100 practical recipes to help you master the art of IT service management for your organization
Key Features
- Unleash the capabilities of Microsoft System Center 2016 Service Manager
- Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016
- This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager
Book Description
System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.
This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.
Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.
What you will learn
- See a practical implementation of the ITSM framework and processes based on ITIL
- Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
- Get to know about Incident, Problem, and Change Management processes and configuration
- Get to grips with performing advanced personalization in Service Manager
- Discover how to set up and use automation with and within Service Manager 2016
- Work with Service Manager Data Warehouse
- Find out what Security Roles are and how to implement them
- Learn how to upgrade from SCSM 2012 R2 to SCSM 2016
Steve Buchanan, MVP, MCITP, MCSE, ITIL, is a regional director with Concurrency, a five-time Microsoft System Center MVP, and author of several technical books focused on the System Center platform. Steve has been an IT professional for over 16+ years with various positions ranging from infrastructure architect to IT Manager. Steve is focused on transforming IT departments through service management, systems management, and cloud technologies.
Steve has authored the following books:
- System Center 2012 Service Manager Unleashed
- Microsoft System Center Data Protection Manager 2012 SP1
- Microsoft Data Protection Manager 2010
Steve holds the following certifications: A +, Linux +, MCSA, MCITP: Server Administrator, MCSE: Private Cloud, and ITIL 2011 Foundation.
Steve stays active in the System Center community and enjoys blogging about his adventures in the world of IT
Steven Beaumont:
Steve Beaumont is a Microsoft MVP and has been working in IT since 1998, working his way through the trenches of IT support to founding PowerONPlatforms, a leading Microsoft Enterprise and Cloud partner.
With experience of Service Manager since the 2010 release and having worked with other versions of System Center from 2007 onwards, he ventured into the dark side of customization and released some solutions to the community via the TechNet Gallery helping to show how to extend the usage of the product.
He also runs his own blog covering the full range of System Center components and areas related to desktop design, deployment, and optimization.
Anders Asp:
Anders Asp (MVP) started his IT career working with storage and backup solutions, but discovered Service Manager back in 2009 and has been working full time with the product ever since. He is currently working at a Swedish company named Lumagate as a Service Manager Specialist and Product Manager. He also teaches the official Service Manager course at the two largest training centers in Sweden and has presented at several large events.
He is very active on the official Service Manager forums at TechNet and regularly blogs about the product on his own blog. In April 2012, he was awarded with the Microsoft Most Valuable Professional (MVP) title in the "System Center Cloud and Datacenter Management" area.
Dieter Gasser:
Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager.
Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company.
In 2010, he entered the systems management and automation market. With his technical and managerial background, he has been focusing on Service Manager ever since. Together with his colleagues, he delivers datacenter management and automation solutions based on Microsoft System Center to customers all over Switzerland.
Andreas Baumgarten:
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer.
Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager 2010, 2012, 2012 R2, and 2016; additionally, he has participated in the Microsoft System Center Orchestrator 2012, 2012 R2, and 2016 Techn
