Mind The Gap: A Procurement Approach to Integrating User-Centred Design in Contract Development

Markensten, Erik

ISBN 10: 3659112488 / ISBN 13: 9783659112485

Published by LAP LAMBERT Academic Publishing, 2012

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Bibliographic Details

• Title: Mind The Gap: A Procurement Approach to Integrating User-Centred Design in Contract Development
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2012
• Language: English
• ISBN 10: 3659112488
• ISBN 13: 9783659112485
• Binding: Soft cover
• Condition: New

About this title

Synopsis

In this book, I focus on the problem of HCI integration in contract development. This context poses particular challenges, mainly because two parties with different goals are involved – the procurer and the supplier. The user-centred design (UCD) process has often been assumed to belong to the supplier side. The suppliers have employed usability professionals and tried to integrate UCD into their development processes. By taking a procurement perspective instead, I question this assumption. I present three case studies that start with a survey of common problems in current procurement practice and end with trying out an approach to work with UCD in systems acquisition. While my interest initially concerned successful HCI integration, I also discuss how the suggested approach deals with several existing problems that procurers face. In particular, the approach links abstract business goals that any systems acquisition starts of with, to detailed systems requirements that it aims at defining. This facilitates for procurers to focus on the goals that the future system should help enable and linking these goals to the requirement specification that the contract is based on.

About the Author

Erik Markensten has a passion for designing services combining business value with an outstanding user experience. 10 years ago he co-founded Antrop AB, where he works today. In 2009 Erik was awarded Stimdis honorable prize for his contribution in the usability area and his research.