Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up

Are You Tired of Being Misunderstood? Gain confidence and credibility, express yourself clearly, negotiate easily, and earn respect from customers, colleagues, co-workers and CEOs. Here is the reference book for handling any workplace communication--from dealing with a bad boss to handling embarrassing conversations. Misunderstood! The Fast Guide to Communicating at Work isn't just about the right words it's about the right approach. It's about what Allie Casey calls "The Invitation for Communication" which is both a formula and a mindset. You'll learn how to take a deeper look at yourself as the root cause of misunderstandings and how to make the shift to power communicator. Owner, manager, salesperson, entrepreneur or frustrated worker--you will refer to this easy-to-use guide again and again. You will discover how simple it is to: > Ask the right questions to get the information you need to do your job or get others to do theirs. > Keep your composure in sticky situations. > Negotiate a better deal for yourself or ask for a raise. > Become a responsive listener so you can be heard by others. > Make sure the interpretation of your message matches your intention. > Connect your head to your heart when you open your mouth. > Ask the right questions to get yourself hired. > Clarify your expectations to get the results you want from others. > Develop confidence and know what to say in difficult conversations with co-workers, direct-reports or bosses. > Correct a misunderstanding quickly and easily. > Become an assertive communicator that garners respect. > And much more.

Who is Allie Casey? Growing up in suburban New York, Allie struggled with what to say and how to say it. Mostly she said nothing-especially in school. She knew things had to change when on the last day of high school a teacher said to her, "You've been in my class for a year and I don't know what your voice sounds like." Allie knew she had to do more than listen-she had to speak. Today, Allie changes lives by helping others step into their light to become powerful, effective communicators and confident leaders. She helps workers-front-line employees, direct reports, managers, CEOs and everyone in between-to communicate more effectively, to listen with more empathy and to decrease costly misunderstandings. In-other-words, to communicate with fewer headaches and better results. Allie does this through speaking, teleseminars and coaching programs. What makes Allie different? Allie brings the best of experience and expertise to her work. With previous careers in fashion, corporate image consulting, training and project management, Allie brings years of practical application in sales, management and marketing to her programs. Formerly a top-ranked communication skills trainer for one of world's largest seminar companies, she has spoken to a broad cross-section of industries including: finance, education, government, manufacturing, retail and the military. No stranger to adversity, Allie weaves humor and insight into her stories to inspire, engage and educate her audiences. She says her greatest teachers were angry customers, inebriated employees, and work place bullies, those she's had to fire, copious criers and just plain liars. Clients and participants appreciate her direct, humorous and energetic style. When she isn't writing, speaking, or coaching Allie can be found relaxing in Orlando, FL