Moments of Magic is packed with customer service strategies, techniques and stories that illustrate important points that will teach you and everyone in your organization how to deliver excellent customer service to both internal and external customers. This book is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Some people say it is common sense. Some say it is good sense. The bottom line is that the content in this book makes sense. The information is simple, direct and can be implemented immediately.

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