Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Seller Inventory # L17A-03004

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Bibliographic Details

Title: Monday Morning Customer Service
Publisher: Cornerstone Leadership Institute
Publication Date: 2004
Language: English
ISBN 10: 0974640328
ISBN 13: 9780974640327
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.

The book contains eight applicable lessons that will help you deliver the outstanding service that will keep customer coming back.

About the Author

David Reed is founder of Customer Centered Consulting Group, Inc. David has served with Andersen Consulting, Exxon, and Walt Disney World. Using his unique ability to combine technical information with outstanding interpersonal skills, David has made his mark on the business community by teaching companies of all sizes how to enhance organizational effectiveness and increase customer service.

David Cottrell is President and CEO of CornerStone Leadership Institute. He is an internationally known leadership consultant, educator and speaker. His business experience includes senior management positions with Xerox and FedEx. He also led the successful turnaround of a chapter eleven company before founding CornerStone. David�s 25-plus years of professional experience are reflected in fifteen highly acclaimed books and his reputation as a premier public speaker.

"About this title" may belong to another edition of this title.

Store Description

With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Seller's business information

Wonder Book
Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general description may indicate.

RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6. We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general descr...

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