Multi Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams

Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets explores best practices in the art and science of 21st Century multi-unit leadership. This brand new, revised and updated Fourth Edition, details the 7 leadership stages that high-performing Area Directors, Regional Managers and Franchisees must master as they grow from managing a single unit to leading multiple units. Over 225,000 copies sold worldwide of this 260-page softcover bestseller. The book details over 100 best practices of high-performing MULs (multi-unit leaders) across the foodservice, retail, salon, automotive and spa industries in North America. Content includes fresh insight on staffing, situational leadership, critical thinking skills, how to prioritize tasks and how to plan and execute high-impact store visits. The content is based on exclusive research and best practices culled from hundreds of high-performing Multiunit Leaders. Companies that use the book include Walt Disney Company, Starbucks, Panera Bread, Jiffy Lube, Pilot, McDonald's, Dominos, Target, Applebee's, Sam's Club, American Express, Burger King, Chili's, KFC, Denny's, Coca-Cola, Petco, Supercuts and many others. Whether you oversee two stores or two dozen, this book will show both new and veteran Multiunit Leaders (and Franchisees) how to unify brand standards, manage multiple priorities, execute high-impact Store Visits, maximize sales, minimize employee turnover, build a talent pipeline, create high-performing teams, and beat the competition every day in every market.

Jim Sullivan, CEO of Sullivision.com, is a veteran of over 20 years in the hospitality and retail industries as an award-winning operator, consultant and best-selling author. He's worked for and with companies as distinct as Walt Disney Company, American Express and McDonald's. Not a theorist , Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful sales, marketing, and leadership programs for the Top 200 restaurant, hotel, and retail chains, and over 1,000 independent business owners. Jim is a visiting professor at Penn State University, Purdue, the University of Delaware, Cal Poly and the Culinary Institute of America.