Multimedia and the Web from A to Z, 2nd Edition

PATRICK M. DILLON, Ph.D., is a vice president of iXL Inc., an Internet services firm based in Atlanta. There, Dr. Dillon is responsible for setting strategic directions for iXL's Training Practice Group for the purpose of building knowledge management capabilities into corporate web sites. In particular, he is involved in establishing solution architectures that enable corporate Web universities to provide just-in-time access to strategic and tactical knowledge assets. Before joining iXL in 1999, Dr. Dillon was a senior consultant for IBM's Enterprise Knowledge Solutions consulting practice, where he was among the first three consultants to earn IBM certification in the profession of instructional design. He has over 15 years experience in the design and development of interactive multimedia training solutions and performance support systems covering a broad range of industries and professional domains.

DAVID C. LEONARD, Ph.D., is assistant dean at Mercer University, School of Engineering, Atlanta, where he developed and teaches in the Internet-based distance learning master's degree program in technical communication management. Dr. Leonard has also developed graduate and undergraduate technical communication programs/courses at the Georgia Institute of Technology, the University of Maryland, and the University of Tennessee at Chattanooga. In 1983, Dr. Leonard cofounded IDC (Information Design Corporation) and has since worked with over 150 Fortune 500 companies focusing on various issues related to online information and interactive multimedia.