The Napkin, the Melon & the Monkey: A Customer Service Fable: How to Be Happy and Successful at Work and in Life by Simply Changing Your Mind

In this modern day fable, Barbara Burke, customer service guru, author and storyteller, offers keen insight and practical advice for providing excellent customer service with a human touch. Follow the transformational journey of Olivia, a young, stressed-out customer service representative who takes the sage advice of the call center's wise woman and learns an ancient technique for turning adversity to her advantage. In ten succinct chapters, Olivia discovers twenty-two potent life affirming “Aha!s” that change her life forever. This delightful book reminds the reader that happiness and abundance are available to everyone. It's simply a matter of stopping long enough to see “what is.”

Barbara Burke is an internationally known consultant, speaker and author who specializes in the “people side” of customer service management. At the core of her philosophy is the belief that exceptional customer service can only be achieved if the employees providing the service feel valued and engaged. In the last twenty years, thousands of customer service representatives, supervisors and team leaders have participated in her innovative training programs.As a thought leader on utilizing the customer service contact center as a powerful strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. Her articles appear in both print and online publications.Barbara provides management consulting, staff development programs, and productivity assessments for contact centers in a variety of industries. Some of her clients include: Honeywell, Time-Warner, Microsoft, EstÉe Lauder, Proctor & Gamble, State of Minnesota, Progress Energy, Alltel Systems, and Idaho Power.To learn more about Barbara and her consulting services, visit www.BarbaraBurke.com.