Payment reform efforts will be a mainstay of healthcare delivery so long as our societal spending on care is
high while our outcomes are inconsistent or middling. To thrive-financially, individually, and collectively as
care delivery units-we must be able to demonstrate to ourselves and for others, the value of the outcomes we
produce. While it is true that you can't improve what you don't measure, it is also true that you can't act on
measurements you don't understand. Every healthcare system, form a single provider office up to a national
chain, has to bridge administrative and clinical workflows to create better, more meaningful, outcomes for
each patient. Learn to rebuild an organization with tools you already have in your practice now to listen to
your patients and create a system to empower patients and staff alike.
Create an environment where outcomes are:
- measured in a meaningful way
- evaluated based on both the patient and the practice's needs
- acted upon to strengthen both the practice's community and bottom line.
Dr. Walsh utilizes extensive clinical, business, and academic experience to demonstrate
a proven methodology to identify and measure what matters most to patients. Learn to:
- capture the data that matters to patients
- create data governance and oversight structures
- employ new cost-allocation techniques
- evaluate the effectiveness of varied transformation techniques
- implement shared decision making
- improve the patient experience with all levels of the practice
Here is the roadmap to identifying actionable strategies and effective improvement activities to engage your
patients and align your people so your organization can navigate toward value-based outcomes and thrive.
Thom is a High Reliability Organization expert at Safe & Reliable Healthcare. Known as an excellent teacher and mentor, he draws on extensive clinical, research, and consulting experience to help people and organizations create greater value in healthcare. His clinical career as an Orthopedic Physical Therapist spanned private practice and academic settings, including the development and launch of a multidisciplinary spine center at Dartmouth-Hitchcock Medical Center. He earned a Ph.D. in Health Policy from The Dartmouth Institute for Health Policy and Clinical Practice, where he continues to teach. His writing on ethical leadership, patient-reported outcome measures, healthcare costs and utilization, and shared decision making has appeared in numerous publications, including the BMJ, JAMA, Spine, The Journal of Healthcare Management, Forbes, The New American Foundation, and The Atlantic. Thom also enjoys ultramarathon trail races and volunteers with a search and rescue unit in the Los Angeles County Sheriff's department.
