(Two dust jacket excerpts) When you hear the word "negotiation," what enters your mind? A buyer or seller haggling over the price of a product? A hostage held at gunpoint? Two large organizations putting together a merger? Getting your teenager to clean his room? Deciding on where to go for dinner with your spouse? All of these are great examples of negotiation and clearly show that EVERYONE NEGOTIATES. Negotiation is a skill anyone can learn and perfect. We're confident that this book will allow you to create a win-win outcome in virtually every negotiation you encounter.... This powerful book identifies 101 tactics guaranteed to put you inside the mind of even the strongest negotiator. Once you can identify these tactics, you'll know when to use them and, more important, what to do if they are used on you.

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