Negotiating skills play a crucial role in any manager's relationship with customers, suppliers, and colleagues. This book provides an outline of the factors which contribute to successful and constructive negotiating. It addresses creating the right environment, researching, proposing, summarizing and confirming, and evaluating performance.
Peter Fleming is a highly experienced Management Consultant and Managing Partner of PFA International. He is a chartered Marketer with a Masters in Human Resource Management and has trained thousands of managers from all over the world.