Net Gain: Expanding Markets through Virtual Communities

Hagel III, John; Armstrong, Arthur G.

ISBN 10: 0875847595 / ISBN 13: 9780875847597

Published by Harvard Business Review Press, 1997

About this Item

Book is in excellent condition. Pages are unmarked. Book may have minimal writing inside cover or on cover pages. The dust jacket or box shows normal wear and tear. Cover image on the book may vary. Ships out quickly in a secure plastic mailer!

Seller Inventory # 56JUHI000W0Y_ns

Bibliographic Details

• Title: Net Gain: Expanding Markets through Virtual Communities
• Publisher: Harvard Business Review Press
• Publication Date: 1997
• Language: English
• ISBN 10: 0875847595
• ISBN 13: 9780875847597
• Binding: Hardcover
• Condition: very_good

About this title

Synopsis

Net Gain identifies where the next level of value lies on the Internet and lays out the first economic model to quantify the revenue potential and the investment required to build a successful virtual community. From the offerings of commercial online services such as the Motley Fool Investment group to Internet communities of book lovers, Net Gain offers a multitude of real-world scenarios and lessons for building value and creating competitive edge. The authors clearly show that in order to compete in the online economy, you must establish an entirely new approach to product development, marketing, customer service, and distribution, and rethink your company's relationships to customers, suppliers, and competitors. And they show you how to do it.

About the Author

John Hagel III is a principal at the Silicon Valley office of McKinsey & Company, Inc., and a leader of the firm's Interactive Multimedia Practice. His work is primarily with clients in the electronics, telecommunications, and media industries, with a focus on strategic management and performance improvement. Prior to joining McKinsey, he served as senior vice president for strategic planning at Atari; as president of Sequoia Group, a systems house selling turnkey computer systems to physicians; and as a consultant with the Boston Consulting Group. Mr. Hagel is the author of a number of legal and business books and articles. His most recent piece, written with Harvard Business School professor Jeffrey F. Rayport, was "The Coming Battle for Customer Information," which appeared in the January/February 1997 issue of the Harvard Business Review.