This book provides a dynamic collection of tools, techniques, and strategies that facilitate excellence throughout the work environment. By studying the way you access and disseminate information through the language you use, your perceptions, and the values you hold, this book will lead to increasing your repertoire of excellence, finding different ways of filtering information, formulating key questions for clarification, and transferring skills and resources.
Mo Shapiro is a qualified practitioner of Neuro-Linguistic Programming and partner in INFORM Training and Communication www.inform-global.com. She has an outstanding record as an emotional fitness coach, management trainer and public speaker. Mo contributes expert advice to all popular media and has co-authored Succeeding at Interviews and Tackling Tough Interview Questions.