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Bibliographic Details

Title: The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
Publisher: American Bar Association
Publication Date: 2018
Language: English
ISBN 10: 1634257677
ISBN 13: 9781634257671
Binding: Soft cover
Condition: very_good

About this title

Synopsis

The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns. It can be integrated directly into the websites and provides consumers with free access to remedies.

About the Author

Colin Rule of San Jose, CA is Vice-President of Online Dispute Resolution at Tyler Technologies and in 2011 co-founded modria.com, an online dispute resolution service provider in Silicon Valley. He has worked in the dispute resolution field for more than 25 years as a mediator, trainer, and consultant.

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