Synopsis
Please see Practical Lean Six Sigma for Offices, as The New and Improved Lean Office Pocket Guide (2017) has been discontinued. The Practical Lean Six Sigma for Offices is designed to be a convenient, quick reference that provides a valuable insight into the ways that Lean can be applied in the office - for both your paper-based and electronic work. You can put your finger on any entry within a matter of seconds! Create your entire Lean Office transformation with all the tools that were in The New and Improved Lean Office Pocket Guide, plus many others. Allow this insightful and ready-to-use guide to be your path to increased efficiency and reduced stress in the office! Each chapter provides a detailed explanation of that tool, implementation steps, case studies and/or photos, and desktop examples for electronic files and folders. The topics are 5S, A3 Project Reports and Lean Thinking, Cycle Time, Engaging Today's Workforce, Error Proofing and Visual Controls, Flow, Gemba Walks, Goals and Outcomes, Implementation Tools and Strategies, Interruptions and Random Arrivals, Just-In-Time, Kaizen Events, Managing Change, Measurement Techniques (Charting),Physical or Process Layout, Pitch, Predictable Output, Problem Solving, Reporting and Communications, Runners, Six Sigma, Standard Work, Standard Work for Leaders, Takt Time and Demand Analysis, Value Stream Mapping, Visual Management, Waste Walk, Work Load Balancing, and details about LeanFITT (the cloud-based continuous improvement platform) as well as available apps for Lean.
About the Author
Don Tapping has worked over twenty-five years to eliminate waste and improve bottom-line results. Tapping authored the best selling book, Value Stream Management for the Lean Office (Productivity Press 2003), Who Hollered Fore?, and numerous other books on business performance - setting the bar for administrative Lean improvements. He continues to enlighten organizations with his ability to design step-by-step implementation methodologies identifying processes that require improvement, and then introducing proactive steps to improve or redesign them reducing costs, boosting performance, and increasing customer (patient) satisfaction. Don has a B.A. from The University of Michigan and an MBA from The University of Notre Dame.
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