New Perspectives in Hospitality Management (Emerald Gems)

New Perspectives in Hospitality Management is a unique collection of articles that represent the highest level of scholarship in hospitality research. The articles identify themes that have established themselves as key trends among academics. These include:- Human resource management challenges - new research on labour turnover in luxury hotels and how classic hospitality paradigms have developed - Hospitality marketing - how the tourism distribution channel has been transformed, perceptions on guests' perceptions of customer loyalty and transforming customer satisfaction into 'customer delight' - Experiences and behaviours - understanding quality aspects of restaurant image, hedonic and utilitarian values and how they influence restaurant image, and a customer-based approach to hotel experience and brand equity. The collection provides exemplary analysis of recent research trends concerning marketing and HRM research topics and methodology, while also looking to the future in terms of how information and communication technologies will shape the development of the hospitality sector. It will enable readers to access the most important 'thinkers' active in this arena today.

Emerald presents readers with a collection of papers selected from contemporary research being published in the field of hospitality management. The selections collected in this volume represent some of the emergent themes that are developing into key trends in research in the field. Topics covered include contemporary challenges in human resources management and turnover experienced in the hospitality industry, the ongoing transformation in marketing the tourism channel and customer loyalty, and image perception issues relating to restaurants and customers experience dining out. Distributed in North America by Turpin Distribution. --Annotation ©2016 Ringgold Inc. Portland, OR (protoview.com)