Something Really New: Three Simple Steps to Creating Truly Innovative Products

From an electronic hotel kiosk that provides return airline boarding passes for guests, to something as mundane as the evolution of the toaster, the book provides entertaining, illuminating examples that show how to determine what customer needs aren’t being met, using simple methods to arrive at revolutionary conclusions. For example, "What is a product really used for?" The question may seem elementary, but the right answer is far from obvious. This and other key questions demonstrate how readers can move beyond mere market research to get to the root of real innovation. Practical and eye-opening, this book shows companies how to take the kind of startling leaps that will leave their competition in the dust.

Denis J. Hauptly (Minneapolis, MN) is the Vice President of New Product Development for Westlaw, and has held product innovation positions for Westlaw or its parent company, The Thomson Corporation, for the past 12 years.