The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry
Language: English
Published by SAGE Publications Pvt. Ltd, 2018
- Softcover
- New
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- Title
- The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry
- Publisher
- SAGE Publications Pvt. Ltd
- Publication year
- 2018
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 8178299321
- ISBN 13
- 9788178299327
This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders’ perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia.
This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.
"Synopsis" may belong to another edition of this title.
About the Author
Mohan Thite is an Associate Professor in Griffith University, Brisbane, Australia. He has a multi-disciplinary, multi-industry and multi-national career profile in academia and industry, spanning over 30 years. His research interests include Strategic human resource management, Digital HRM/ e-HRM/ Human resource information systems, international HRM and Global mobility and management of skilled talent in high-technology sectors. He is the founding Editor-in-Chief of South Asian Journal of HRM, published by Sage. He has published five books and over 100 book chapters, journal articles in esteemed journals, research reports and conference papers.
Bob Russell is Associate Professor at Griffith Business School, Griffith University, Brisbane, Australia. He is the author of books on industrial relations in Canada and work transformation in the mining industry. Currently he is conducting research on call centres, information and globalisation. This material has appeared in Australian and international journals including the Journal of Industrial Relations, Work, Employment and Society and New Technology, Work and Employment. Bob is currently completing another single-authored book on info-service work.
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