Nine Keys to World-Class Business Process Outsourcing

Dr. Mary Lacity is Curators' Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Visiting Professor at the London School of Economics, a Certified Outsourcing Professional ®, Industry Advisor for the Outsourcing Angels and the Everest Group, Co-editor of the Palgrave Series: Work, Technology, and Globalization, Senior Editor for MIS Quarterly Executive and on the Editorial Boards for Journal of Information Technology, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal. She was inducted into the International Association of Outsourcing Professional's Hall of Fame in 2014. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 18 books, most recently The Rise of Legal Services Outsourcing (Bloomsbury Publishing, London, 2014; co-authors Leslie Willcocks and Andrew Burgess.)

Dr. Leslie Willcocks is Professor in Technology Work and Globalization and Director of the Outsourcing Unit at the Department of Management at London School of Economics and Political Science. He is Editor-in-Chief of the Journal of Information Technology. He is also Associate Fellow at Templeton College, Oxford, and Visiting Professor In Information Systems at Erasmus University, Rotterdam and at University of Melbourne. He holds a doctorate in information systems from the University of Cambridge. He is also Fellow of the British Computer Society, of the Institute of Personnel Development, and, in 2014, was inducted into the Hall of Fame of the International Association of Outsourcing Professionals. He is co-author of 39 books. Published in 2014 are Moving To The Cloud Corporation (Palgrave) and The Rise of Legal Services Outsourcing (Bloomsbury). He has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, Journal of Management Studies including most recently Outsourcing Business Processes For Innovation (Sloan Management Review, Spring 2013).