Reputation is everything. It never takes a day off. So how do you build and protect your personal, professional and company reputation? How do you identify potential risks? Reputation shapes your opportunities, influences your revenue, and defines how the world sees you. Your reputation is not a brand. It's not a tagline. It's your most powerful, most misunderstood asset - until now.

International author, speaker and reputation expert Darrell Hardidge reveals the secrets from hundreds of companies and over 500,000 customer interviews on what it takes to build a #1 reputation. In this groundbreaking book, Darrell shares the essential foundations and strategies for achieving the #1 most trusted reputation.

Whether you're a leader, team member, business owner, or executive, this book offers practical strategies and powerful insights to help you take control of your reputation and create something extraordinary. Because when your reputation is structured for greatness, it becomes your ultimate competitive advantage.

You'll learn:

Who really controls your reputation - and how to take back ownership
How to design a customer experience that earns a #1 reputation
How to leverage reputation to grow revenue, margin, and loyalty
Why mindset matters - and why a #1 reputation is never a checklist
How to audit the three critical reputations in your business
How to build a sales process to leverage your reputation and maximise revenue and profit
Why assumption is the greatest threat - and how to measure your reputation with accuracy

This isn't theory. It's battle-tested. It's measurable. And it works.

"About this title" may belong to another edition of this title.

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We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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