Title: Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)
Publisher: Springer
Publication Date: 2014
Language: English
ISBN 10: 331900896X
ISBN 13: 9783319008967
Binding: Soft cover
Condition: New

About this title

Synopsis

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

About the Author

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

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