Non-Linguistic Analysis of Call Center Conversations

Sunil Kumar Kopparapu

ISBN 10: 331900896X / ISBN 13: 9783319008967

Published by Springer, 2014

About this Item

Non-Linguistic Analysis of Call Center Conversations | Sunil Kumar Kopparapu | Taschenbuch | SpringerBriefs in Electrical and Computer Engineering | xii | Englisch | 2014 | Springer | EAN 9783319008967 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.

Seller Inventory # 105223303

Bibliographic Details

• Title: Non-Linguistic Analysis of Call Center Conversations
• Publisher: Springer
• Publication Date: 2014
• Language: English
• ISBN 10: 331900896X
• ISBN 13: 9783319008967
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 235W x 155H x 6D millimeters 235 millimeters width by 155 millimeters height by 6 millimeters depth
• Weight: 160 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

About the Author

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.