The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry
Spector, Robert, McCarthy, Patrick D.
Language: English
Published by Wiley & Sons, Incorporated, John, 2012
- Softcover
- Used
Seller: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
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- Title
- The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry
- Author
- Spector, Robert, McCarthy, Patrick D.
- Publisher
- Wiley & Sons, Incorporated, John
- Publication year
- 2012
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1118076672
- ISBN 13
- 9781118076675
- Edition
- 2 Edition.
- Item weight
- 0.732 pounds
- Dimensions
- N/A
—Howard Schultz, Chairman, Starbucks Coffee
Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.
New material in this revised edition includes:
- "How To Become The Nordstrom Of Your Industry"
- Tools for creating a customer-driven culture
- Chapters on Nordstrom's online customer service and the innovative social commerce features of its website
- Breakthroughs on Nordstrom's multi-channel approach to customer service
Nordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
"Synopsis" may belong to another edition of this title.
About the Author
ROBERT SPECTOR is a bestselling business book author, international speaker, and consultant on Nordstrom's principles of customer service. His clients include companies such as Charles Schwab, Infiniti, Pfizer, Humana, and Wells Fargo. He has written for the New York Times, the Wall Street Journal, and Sports Illustrated. For more information or to contact Robert, visit www.RobertSpector.com.
PATRICK McCARTHY was with Nordstrom for more than thirty years and retired as the company's all-time top-performing salesperson.
"About the title" may belong to another edition of this title.
Better World Books: West
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